In accordance with the French Consumer Code, the consumer has a right of withdrawal of 14 days, without needing to provide any justification.
The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by them (other than the carrier), physically takes possession of the product.
To exercise your right of withdrawal, you must notify us of your decision by means of a clear and unambiguous statement sent by email to:
bkjtradingltd@gmail.com
Your request must include:
Full name
Email address used when placing the order
Order number
An explicit statement indicating your intention to withdraw
A confirmation email will be sent to you after your request has been received.
If the withdrawal is approved, we will refund all payments received, including standard shipping fees, within a maximum of 14 days from the receipt of the withdrawal notification.
The refund will be issued using the same payment method used for the original order, unless expressly agreed otherwise.
We may delay the refund until:
The returned product has been received; or
Proof of shipment has been provided, whichever occurs first.
The consumer must return the product no later than 14 days after communicating their decision to withdraw.
📌 The return address is provided only after the withdrawal request has been validated by email, in order to avoid logistical errors.
📌 Return shipping costs are the responsibility of the consumer.
The consumer is liable for any depreciation of the product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product.
The right of withdrawal does not apply to products excluded by law, including:
Personalized products or items made according to the consumer's specifications;
Products that cannot be returned for hygiene or health protection reasons once unsealed after delivery.
(If no such products are sold, this clause remains informative.)
For any questions related to withdrawal, returns, or refunds, please contact our customer service:
bkjtradingltd@gmail.com